Lean operations are used to improve processes in a wide variety of industries, not just manufacturing.
Organizations worldwide are using Lean to eliminate waste, reduce inventory, increase throughput, and
provide better customer service. As a result, impro
ved operations are positively impacting the bottom line.
For this assignment, you’ll read and analyze a case study
about a Lean implementation at
Caesars
Casinos. Then, you’ll write a
6-
8 page
paper
that describes how
challenges were handled during the
process, your own proposal for a
similar
kaizen
event, and your recommendation for a Lean
implementation.
Answer the following questions about the Caesars Casinos case study:
1.
Describe two challenges that Caesars experienced during the Lean implementation
process.
What actions were taken to overcome each challenge? Were they effective?
2.
Assume
you manage hotel housekeeping at Harrah’
s Metropolis location
, and service scores
h
ave declined over the past year
. As part of the Lean rollout, you and some of your
front
line
employees will participate in a
kaizen
event focused on improving guest
room housekeeping
operations.
What KPIs (key performance indicators) would you propose to track to determine whether
the changes implemented through the
kaizen
effort actually improve performance?
Explain
your choice of
KPIs.
Develop a detailed
agenda for this
kaizen
event
. Your agenda should outline the event’s
activities, timing, duration, and Lean
tools. Explain your rationale for each agenda item.
3.
At the end
of the case study, Caesars’ SVP/GM Brad Hirsch is faced with a choice between two
process improvement approaches, expert
driven or employee
centered.
What would be the advantages and disadvantages of an
expert
driven approach to
process improvement at the Metropolis facility, in contrast to the employee
centered
approach used at Tunica?
Which approach would you recommend for the Metropolis facility, and why?
Your assignment must
follow these formatting requirements
:
Be typed and double
spaced, using
Times New Roman font (size 12) with one
inch margins on all
sides; references must follow APA or school
specific format. Check with your professor for any

additional instructions

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